Privacy Policy

This Privacy Policy explains how Umav Trans SRL collects, uses and protects the personal data of visitors to our website.

By accessing and using the website, you confirm that you have read and understood this Privacy Policy.

  1. Who we are

The website https://umavtrans.md/ is operated by:

Umav Trans SRL
Registered office: Moldova, Chișinău, 38/A Industrială Street
Company ID (IDNO): 1008600051830
Email: [email protected]
Phone: +373 798 00 889

Umav Trans SRL specialises in international road transport, logistics, warehousing, cargo consolidation and customs brokerage.

  1. What data we may collect

Depending on how you interact with our website, we may collect the following categories of data:

first name and surname, if you provide them voluntarily; phone number, if you contact us by telephone, WhatsApp or Viber; email address, if you write to us by email or through the quotation request form; information about the company you represent; details of your transport request, such as route, type of goods, volume, weight, documents or required date; technical information about your visit, such as IP address, device type, browser, pages visited and visit duration; data collected through cookies or similar technologies, where these are active on the website.

We do not request sensitive data through the website, such as medical information, personal banking details, passwords or copies of identity documents.

  1. How we collect data

Data may be collected in the following ways:

when you contact us by telephone; when you write to us on WhatsApp or Viber; when you send us an email; when you submit the quotation request form; when you access contact links or buttons on the website; automatically, through cookies and similar technologies; through external services integrated into the website, such as Google Maps, Google Analytics or Meta Pixel, if used.

Our website includes a quotation request form. You may also communicate with us directly by telephone, WhatsApp, Viber or email.

  1. Purposes of data processing

We may use the collected data for the following purposes:

to respond to enquiries; to assess transport or logistics requests; to communicate details about Umav Trans services; to prepare a quotation or transport recommendation; to organise transport, logistics, warehousing or customs brokerage services; to maintain records of commercial communications; to improve website operation; to analyse website traffic and performance; to protect the website against unauthorised access, spam or abuse; to comply with applicable legal, tax or commercial obligations.

  1. Legal basis for processing

We process personal data only where there is a legal basis to do so, such as:

your consent, when you contact us voluntarily; performance of a contract or steps taken before entering into a contract; the company’s legitimate interest in responding to enquiries and administering the website; our legal obligations; the need to protect the company’s rights and legitimate interests.

  1. Communication by WhatsApp, Viber, telephone and email

The website includes contact buttons for telephone, WhatsApp, Viber and email. If you use these channels, the data you submit will also be processed by the respective service providers in accordance with their own privacy policies.

When writing to us through WhatsApp, Viber or email, please provide only the information required to assess your request. Do not send sensitive data or documents that are not necessary for the requested service.

  1. Transport and document data

If you request transport, logistics, warehousing or customs brokerage services, you may provide us with information about the goods, route, weight, volume and commercial or customs documents.

This information is used for:

assessing the request; organising transport; logistics coordination; checking documents; providing customs brokerage services, where applicable; communicating with the customer, partners or competent authorities where necessary.

Commercial or customs documents may contain personal data such as a name, job title, signature, contact details or other information associated with an individual. Such data is processed only to the extent necessary to provide the requested services.

  1. Who we may share data with

We may share your data only where necessary and justified, with:

Umav Trans employees or contractors involved in processing the request; customs brokers; verified logistics partners or carriers where necessary to organise transport; IT, hosting, maintenance or security service providers; communication service providers such as email, WhatsApp or Viber; public, customs, tax or other competent authorities where required by law; legal, accounting or tax advisers where necessary to protect the company’s interests.

We do not sell personal data to third parties.

  1. International data transfers

In certain situations, data may be transferred or stored outside the Republic of Moldova or the European Economic Area, for example through services such as WhatsApp, Viber, Google, Meta, hosting, email or analytics tools.

In such cases, transfers are carried out in accordance with the respective providers’ policies and available safeguards.

  1. Cookies and similar technologies

The website may use cookies or similar technologies for:

ensuring correct website operation; remembering user preferences; analysing traffic; improving the browsing experience; measuring the performance of promotional campaigns, if marketing tools are used.

Cookies may be first-party or come from third-party services such as Google Analytics, Google Maps, Meta Pixel or other tools integrated into the website.

You can control or delete cookies in your browser settings. Disabling certain cookies may affect the operation of some parts of the website.

  1. Google Maps

The website may include Google Maps to display the company’s location. Using Google Maps may allow Google to collect data such as IP address, approximate location, device type or interaction with the map.

This data is processed in accordance with Google’s policies.

  1. Google Analytics and analytics tools

If the website uses Google Analytics or similar tools, they may collect information about how visitors use the website.

This data may include:

pages visited; visit duration; traffic source; device type; browser used; approximate location; interactions with the website.

This information helps us understand how the website is used and how we can improve it.

  1. Meta Pixel and online advertising

If the website uses Meta Pixel or other online advertising tools, they may collect data about visitors’ interactions with the website to measure campaign performance and display relevant advertisements.

This data is handled in accordance with the policies of the respective providers.

  1. How long we retain data

We retain personal data only for as long as necessary for the purposes for which it was collected.

The retention period may depend on:

the duration of communication with the customer; the existence of a commercial relationship; legal, tax or accounting obligations; the need to retain a history of enquiries; protection of the company’s rights and legitimate interests.

Data submitted for simple enquiries may be retained for the duration needed for communication. Data relating to contracts, commercial documents or provided services may be retained for the periods required by applicable law.

  1. Data security

Umav Trans applies reasonable measures to protect personal data against unauthorised access, loss, alteration or unjustified disclosure.

These measures may include:

restricted access to data; protection of accounts and devices; secure hosting services; regular website updates; technical and organisational measures for information protection.

However, no online system can guarantee absolute security. We therefore recommend that you do not transmit sensitive data or unnecessary information through online channels.

  1. Rights of data subjects

Depending on applicable law, you may have the following rights regarding personal data:

the right to access data; the right to rectify inaccurate data; the right to erase data under certain conditions; the right to restrict processing; the right to object to processing; the right to data portability, where applicable; the right to withdraw consent where processing is based on consent; the right to lodge a complaint with the competent data-protection authority.

To exercise these rights, you can contact us at:

Email: [email protected]
Phone: +373 798 00 889

  1. Links to other websites

Our website may contain links to external services or platforms such as WhatsApp, Viber, Google Maps, social networks or other websites. We are not responsible for the privacy policies or practices of these external services.

We recommend reviewing the privacy policy of every platform you use.

  1. Children’s data

Umav Trans services are intended for companies and adults interested in international transport, logistics, warehousing or customs brokerage. We do not knowingly collect personal data from children.

If you believe that a child has submitted personal data to us, please contact us so that we can assess the situation and take the necessary action.

  1. Changes to this Privacy Policy

We may update this Privacy Policy when legislative, technical or operational changes occur. The updated version will be published on this page together with the date of the latest update.

We recommend checking this page periodically to stay informed about how we protect personal data.

  1. Contact

For questions about this Privacy Policy or how we process personal data, you can contact us at:

Umav Trans SRL
Email: [email protected]
Phone: +373 798 00 889
Address: Moldova, Chișinău, 38/A Industrială Street

Last updated: 1 July 2026